As another reviewer mentioned, I too had never had a professional pet sitter. We are incredibly protective of our cats, and were apprehensive about leaving our “kids” and allowing a stranger into our home. Laura came for an initial consultation, and we agreed to retain her services. She appeared professional, knowledgeable, responsible, and caring. She proved to be all of those things. One of our cats is special needs, and she did a great job accommodating his healthcare. Knowing that she is certified in pet first aid, and is affiliated with professional pet sitter associations really boosted our confidence. She provides excellent communication, sending text updates as often as you wish, and provides detailed notes when you return home. We will continue to have Laura as our exclusive pet sitter, and would highly recommend her to anyone.